Service Coordinator

Job Summary  Company   NextGen Security LLC   Location   Houston, TX  Industries   Security and Surveillance   Job Type   Full Time Employee   Years of Experience   Entry Level  Career Level   No Experience Required  Exemption  Exempt 

Service Coordinator 

What we’re looking for:  We are in search of a self-motivated individual to join our fast growing and dynamic team.   What you’ll be doing:  The responsibilities of this position will vary greatly, but primarily focus on the coordination of processing activities for the Service Department. As such, the candidate will be required to share in the on-call rotation for the fielding of after-hours service requests from clients, as well as field and direct inbound calls during business hours.   This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve.  Specific duties to include: 

• Scheduling Technicians and Sub-Contractors. 
• Scheduling Service Calls.
• Scheduling Site Inspections & Preventative Maintenance Calls. 
• Provide detailed weekly service reports as required by Clients.
• Tracking service calls and technician productivity.
• Processing RMA’s for service parts & repairs.
• Responsible for daily invoicing and monitoring the open incident queue to ensure technicians are dispatched promptly, supporting timely onsite service for customers. 
• Creating Service ticket Estimates when customer required. 
• Gathering all customer site requirements such as (PPE, Site Specific, Background, DISA) before dispatching a technician. 

What you bring to the table: 

• Bachelor or equivalent degree or experience.
• Service or Operational experience preferred. 
• Experience with Microsoft Word, Excel, and Outlook. 

Additional Skills 

• Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company. 
• Must possess a positive attitude and be willing to interact with customer, co-workers, and other personnel at all times. 
• Commitment to integrity and to the Company Standards and Procedures. 
• Attention to detail and accuracy is a must. 

What we bring to the table:  

• Compensation based upon background and experience.
  • Full benefits package.
  • Vacation.
  • Cellphone Allowance. 

We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.  Application Process  Please submit your resume, references and your requested salary range when applying for this position to hr@nextgensecured.com.  More About Us NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects.  If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM  Notice To Employment / Recruitment Agents Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security’s HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.