NextGen Security LLC
Job Summary
Company
NextGen Security LLC
Location
Dallas, TX
Industries
Security and Surveillance
Job Type
Full Time Employee
Years of Experience
1-2 years of experience in security industry
Exemption
Exempt
Service Coordinator
What we’re looking for:
We are in search of a self-motivated individual to join our fast growing and dynamic team.
What you’ll be doing:
The responsibilities of this position will vary greatly but primarily focus on the coordination of processing activities for the Service Department. This individual will oversee a team of onsite and service technicians in Dallas, East Texas, and West Texas, making sure that all service needs are being met according to our customer standards. This position is Monday-Friday, 8:30 AM – 5 PM but may require after hours communication on as-needed basis.
This position is one we hold in high regard in order to provide the level of service excellence our customers expect and deserve. Specific duties to include:
- Schedule service calls with technicians, dispatching, and giving detailed explanations to technicians.
- Schedule site inspections & preventative maintenance services.
- Provide detailed weekly service reports as required by the client.
- Initial basic troubleshooting on video management and access control issues.
- Tracking service calls and technician productivity.
- Processing RMAs for service parts & repairs.
- Monitor the open incident queue to ensure technicians are dispatched promptly, supporting timely onsite service for the customer.
- Communicate with internal project managers and sales teams.
- Gather all customer site requirements before dispatching a technician.
What you bring to the table:
- Bachelor or equivalent degree or experience.
- Service or Operational experience preferred, along with basic familiarity of access control and video management systems.
- Experience with Microsoft Word, Excel, and Outlook.
Additional Skills
- Must be able to communicate effectively and professionally in both written and verbal manner to customers and to those within the company.
- Must possess a positive attitude and be willing to interact with customers, co-workers, and other personnel at all times.
- Commitment to integrity and to the Company Standards and Procedures.
- Attention to detail and accuracy is a must.
What we bring to the table:
- Compensation based upon background and experience.
- Full benefits package.
- Vacation.
- Cellphone Allowance.
We are an equal opportunity employer and drug- free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.
Application Process
Please submit your resume, references and your requested salary range when applying for this position to hr@nextgensecured.com.
More About Us
NextGen Security is an electronic security systems integrator that offers commercial and industrial companies best in class industry knowledge, engineering design, implementation, management and on-going maintenance services. Our company accomplishes this by hiring only the most experienced and best-qualified talent the security industry has to offer. Management team and staff members have 10-25 years of commercial and industrial security industry expertise with single site, multi-facility, plant-wide, campus-wide, regional, national and international security projects. If that wasn’t convincing enough, check out what our employees say about working at NextGen: https://www.youtube.com/watch?v=qLQVPTlAlJM
Notice To Employment / Recruitment Agents
Employment / Recruitment agents may only submit candidates for vacancies only if they have written authorization to do so from NextGen Security’s HR department. Any agency candidate submission may only be submitted to positions opened to the agency through openings available via NextGen Security’s website. NextGen Security will only pay a fee for candidates submitted or presented where there is a contract communication in place between the Employment / Recruitment agents and NextGen Security, and only if the candidate is submitted via approval from NextGen Security’s HR department. Candidates submitted or presented by Employment / Recruitment Agents without a full approval from NextGen Security’s HR department shall not be deemed to form part of any Engagement for which the Agency may claim remuneration.